We gladly accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery.

To initiate a return, simply complete our Return Request Form. Our Customer Service team will then guide you through the next steps.

We ask that returned items be shipped back in their original packaging if possible. If the original packaging is no longer available, please ensure the items are properly packaged to prevent damage during transit.

Please contact our Customer Service team for a return shipment authorization and detailed shipping instructions. 

Once we receive and inspect your return to ensure the items are in good condition, we will issue a refund minus the cost of return shipping. If you choose to receive a store credit, we can cover half of your return shipping costs.

Please note that mattresses are final sale and cannot be returned.

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We deliver across the continental United States, offering FREE shipping on all orders. Your next room makeover is closer than you think!

Order Processing
At CozyBeds®, we make it easy to get the furniture you love, hassle-free. Once your order is placed, please allow an estimated 1 to 2 business days* for processing and preparation. Our Standard Ground shipping is handled by FedEx. Thanks to our more than 25 warehouses across the U.S., your order will usually arrive in 5-7 business days.

We believe in straightforward shipping. Once your order begins processing, you will receive a tracking number via email. Upon arrival, we recommend inspecting all items. Due to the unique wood or metal construction of our furniture, the boxes can be large and heavy. Having two adults move the boxes into your home will make it easier to start designing your new favourite space.

Important Information
- Stock and Availability: All deliveries are subject to stock and availability.
- Estimated Delivery Dates: Delivery dates are estimated and will be updated once your order is in transit. We cannot guarantee FedEx delivery dates. Multi-box orders may become separated in transit and delivered on different days.
- Holiday and Sale Promotions: During holiday and sale promotions, higher order volumes may extend processing and preparation times. We appreciate your understanding.

*Please note that estimated processing and shipping times are subject to change. We strive to ensure timely deliveries and appreciate your patience.

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