FAQs

We cares about your most important questions from shipping to assembly and everything in between. If you need extra help, you're welcome to chat with our Expert Team for style advice, product measurements, assembly guidance, and more!
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Presale

🛻 Currently, Free shipping on all US domestic orders!

📦 Once we receive your order, it will take an estimated 1-2 business days to process, pick & pack your order. Once your order is processed, it will ship from one of our warehouses nearest to your address. A text or email shipping notification will be sent when your order ships. All orders are shipped via FedEx.

*🏖 Our holiday and sale promotions can get busy! Due to higher order volume during these times, it may take longer to process and prepare your order. Be the first to know about our sales and latest products by signing up for our newsletter. Don't miss out!

Your satisfaction is our priority. If anything is not right with your order, please contact us, and we'll work with you to make it right.

If a return is necessary, new, unused, unassembled, and undamaged items can be returned within 30 days.

Mattresses are final sale and cannot be returned.

Returned items must be shipped at the expense of the customer. While original packaging is preferred, if it is no longer available, please ensure that the item is packaged properly to prevent damage during return transit.

A refund or store credit will be issued after receipt of the returned goods.

If you choose to receive a store credit, we can cover half of your return shipping costs.

Learn More

We want you to love your new CozyBeds® as much as we do! If something's not right with your order, please contact us & we'll work with you to make it right.

Email: support@cozybeds.com

To request a change or cancellation, please email us within 24 hours of placing your order.

Orders which are being picked or have been shipped cannot be changed or cancelled. Changes include item size, item color, shipping address, etc.

Yes! You can use the coupon code "FIRSTCUSTOMER15OFF" for your first order!

Please refer to our warranty policy

When you preorder with us, payment will be taken at the time of purchase.
You'll receive a confirmation email right away, and we'll also notify you once your order ships! If your order includes in-stock items as well, we'll ship everything together once the preorder is back in stock and ready to go.

All our finishes and glues are tested and comply with current US standards (incl. ASTM, EN71 and CPSIA standards). Our products comply with current regulations for contents of heavy metals (incl. lead), toxins, formaldehyde and volatile organic compounds.

We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.

The breathable cotton mattress covers used on our mattresses are easy to remove and are machine washable. The mattress covers are not waterproof.

Aftersale

Please complete a replacement form on our website.

All claims for missing or damaged parts must be submitted within 30 days of order delivery.

All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.

CozyBeds® furniture requires assembly and can certainly be self-assembled. Two adults are recommended for self-assembly. Time and effort for assembly varies depending upon which bed model you order (i.e. a simple twin bed is quick & easy, while a triple bunk may take a while longer).

Our furniture ships with detailed assembly instructions and all of the hardware needed. A hex wrench is included, but you may prefer to use a screw driver or power drill. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.

If you'd like to view the instructions prior to delivery, all instructions can be found here on our website(product page).

If you need further assistance while assembly your new bed, please chat with us or email us at support@cozybeds.com.

No, our mattresses are designed to offer the comfort and support kids need without requiring a Bunkie board or box spring.
No, our mattresses include a safe, fire-retardant liner that is made without fiberglass or harmful chemicals.
Yes, all CozyBeds® mattresses are CertifPUR-US® certified. This means our foam is made without formaldehyde, mercury, lead and other harmful chemicals or heavy metals. Our mattresses are low VOC, contributing to a clean and healthy sleeping space.
Sorry about it, we do not offer assembly services at this time. I apologize for the inconvenience. We do recommend a few websites such as thumbtack.com, goloadup.com and taskrabbit.com. Several of our customers have had a good experience with these companies.