Refund policy

RETURNS

Returns of new, unused, unassembled, and undamaged items will be accepted within 30 days of delivery receipt. To initiate a return, please complete the Return Request Form.

Returned items must be shipped at the expense of the customer via the same carrier & service by which they were delivered. Original packaging is preferred, but in the event it is no longer available, please ensure items are packaged properly to prevent damage during return transit. 

Contact our Customer Service team for a return shipment authorization and warehouse address/delivery details. Please provide a photo before the return can be authorized. This can be as simple as a picture taken on your phone - we just need a “before” image in case there is any damage to the item in transit back to us.

On the return shipping label, indicate the provided return authorization number.

Once we receive your return and ensure that the items are in good shape, we will issue a refund minus the cost of the return delivery. If you opt for a store credit, we agree to cover half of your return shipping costs.


FINAL SALE ITEMS

Mattresses are final sale and cannot be returned.

 

BUNDLES

Bed and accessory bundles (e.g. bunk beds with desks, loft beds with slides, etc.) are one item. Any exchanges or returns must be done with both the bed and accessory together.

 

MISSING PARTS OR ORDER

Please complete the replacement request form on our website.
*Due to increased order volume, we are experiencing delays in processing replacement part orders. We thank you for your understanding and patience.

All claims for missing or damaged parts must be submitted within 30 days of order delivery.

All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date. 

If orders are marked as delivered by the shipping company, but the customer did not receive them, we can only offer a store credit or replacement. No refunds are allowed in this instance.

We cannot send replacements for boxes not showing movement until the carrier determines the package is lost.